Privacy Policy

Our Commitment to Privacy

At FanRocket (operated by ZenWaves Inc.), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Instagram growth services.

By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect information to provide better services to our users. The information we collect falls into the following categories:

Information You Provide Directly

Type of Information	Purpose	Required/Optional
Instagram Username	To deliver growth services to your account	Required
Email Address	Order confirmation and customer support	Required
Payment Information	Processing payments for services	Required
Name	Billing and customer service	Required
Phone Number	Customer support and verification	Optional

Information We Collect Automatically

• Website Usage Data: Pages visited, time spent, click patterns
• Device Information: Browser type, operating system, IP address
• Cookies and Tracking: Session data, preferences, analytics
• Instagram Public Data: Publicly available information from your Instagram profile

How We Use Your Information

We use the collected information for the following purposes:

Service Delivery

• Providing Instagram growth services as requested
• Monitoring service delivery and results
• Ensuring service quality and effectiveness
• Providing customer support and assistance

Business Operations

• Processing payments and managing orders
• Sending order confirmations and service updates
• Improving our services and user experience
• Analyzing usage patterns and service performance

Communication

• Responding to customer inquiries
• Sending important service notifications
• Providing customer support
• Marketing communications (with your consent)

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing (PayPal)
• Email communications (SendGrid, Mailchimp)
• Analytics and website optimization (Google Analytics)
• Customer support platforms

Legal Requirements

We may disclose your information when required to:

• Comply with legal obligations
• Protect our rights and property
• Investigate fraud or security issues
• Protect the safety of our users

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Security Measures Include

• Encryption: All data transmission is encrypted using SSL/TLS
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Audits: Security practices are regularly reviewed and updated
• Secure Storage: Personal information is stored on secure servers

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. In compliance with GDPR and other privacy regulations, we provide you with full control over your cookie preferences.

Types of Cookies We Use

• Essential Cookies: Necessary for website functionality, security, and providing services you request. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors use our site (Google Analytics). These can be disabled through our cookie consent banner.
• Marketing Cookies: Used to deliver relevant advertisements and measure campaign effectiveness (Google Ads). These can be disabled through our cookie consent banner.
• Preference Cookies: Remember your settings and preferences, including your cookie consent choices.

Your Cookie Choices

You have several options for managing cookies:

• Cookie Consent Banner: Use our cookie consent banner to accept or reject non-essential cookies
• Browser Settings: Configure your browser to block or delete cookies
• Opt-Out Links: Use Google's opt-out tools for analytics and advertising
• Cookie Settings: Access our cookie settings at any time from the footer of our website

Note: Disabling certain cookies may affect website functionality and your user experience.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

To exercise these rights, please contact us using the information provided below.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy.

Retention Periods

• Service Data: Retained for the duration of service delivery plus 90 days
• Payment Information: Retained for 7 years for tax and accounting purposes
• Marketing Data: Retained until you opt-out or for 3 years of inactivity
• Customer Support: Retained for 2 years after last interaction

Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers are conducted in accordance with applicable privacy laws and with appropriate safeguards in place.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically for any changes.

Third-Party Services

Our service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information.